| Name | Description | Type | Additional information |
|---|---|---|---|
| id |
Primary Key |
globally unique identifier |
Required |
| name |
Name of service model |
string | |
| sales_organization_id |
FK of sales_organization. Filled if specific of one SO, empty if can be used by all |
globally unique identifier | |
| contact_time |
Number of minute you should have contact |
integer | |
| hands_on_machine_time |
Number of minute you shjould be on the place. we call it also the Arrival time |
integer | |
| resolution_time |
Number of of minute to have it fixed |
integer | |
| sla_coverage_type |
Is one of the following constant : BusinessHour , WorkingDays, EveryDay |
string |
Max length: 255 |
| modified_dateutc |
Readonly system field managed by database, filled with GetUtcDate when adding,updating |
date |