Retrieves all SLAs, optionally filtered via OData query options.

Request Information

URI Parameters :

None.

Body Parameters :

None.

Response Information

Resource Description :

IHttpActionResult containing the list of SLAs.

service_model_sla
NameDescriptionTypeAdditional information
id

Primary Key

 globally unique identifier

Required
name

Name of service model

 string
sales_organization_id

FK of sales_organization. Filled if specific of one SO, empty if can be used by all

 globally unique identifier
contact_time

Number of minute you should have contact

 integer
hands_on_machine_time

Number of minute you shjould be on the place. we call it also the Arrival time

 integer
resolution_time

Number of of minute to have it fixed

 integer
sla_coverage_type

Is one of the following constant : BusinessHour , WorkingDays, EveryDay

 string

Max length: 255
modified_dateutc

Readonly system field managed by database, filled with GetUtcDate when adding,updating

 date

Response Formats

application/json, text/json

Sample: 
{
  "id": "08037ff9-d9e1-498f-95c2-3f7872fc36eb",
  "name": "sample string 2",
  "sales_organization_id": "3c893aeb-bac0-4112-9a12-03e0ebf9ee92",
  "contact_time": 4,
  "hands_on_machine_time": 5,
  "resolution_time": 6,
  "sla_coverage_type": "sample string 7",
  "modified_dateutc": "2026-09-16T10:12:33.5437056+00:00"
}

application/xml, text/xml

Sample: 
<service_model_sla xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
  <contact_time>4</contact_time>
  <hands_on_machine_time>5</hands_on_machine_time>
  <id>08037ff9-d9e1-498f-95c2-3f7872fc36eb</id>
  <modified_dateutc>2026-09-16T10:12:33.543Z</modified_dateutc>
  <name>sample string 2</name>
  <resolution_time>6</resolution_time>
  <sales_organization_id>3c893aeb-bac0-4112-9a12-03e0ebf9ee92</sales_organization_id>
  <sla_coverage_type>sample string 7</sla_coverage_type>
</service_model_sla>