Retrieves the SLA with the specified key.

Request Information

URI Parameters :

NameDescriptionTypeAdditional information
id

The SLA id.

 globally unique identifier

Required

Body Parameters :

None.

Response Information

Resource Description :

IHttpActionResult containing the SLA, or 404 Not Found if it doesn't exist.

service_model_sla
NameDescriptionTypeAdditional information
id

Primary Key

 globally unique identifier

Required
name

Name of service model

 string
sales_organization_id

FK of sales_organization. Filled if specific of one SO, empty if can be used by all

 globally unique identifier
contact_time

Number of minute you should have contact

 integer
hands_on_machine_time

Number of minute you shjould be on the place. we call it also the Arrival time

 integer
resolution_time

Number of of minute to have it fixed

 integer
sla_coverage_type

Is one of the following constant : BusinessHour , WorkingDays, EveryDay

 string

Max length: 255
modified_dateutc

Readonly system field managed by database, filled with GetUtcDate when adding,updating

 date

Response Formats

application/json, text/json

Sample: 
{
  "id": "32a34d51-9347-43ca-8b2d-920f936470bb",
  "name": "sample string 2",
  "sales_organization_id": "f47983d0-9560-44ce-adad-f1a2e9fe1520",
  "contact_time": 4,
  "hands_on_machine_time": 5,
  "resolution_time": 6,
  "sla_coverage_type": "sample string 7",
  "modified_dateutc": "2026-09-16T08:35:42.3287251+00:00"
}

application/xml, text/xml

Sample: 
<service_model_sla xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
  <contact_time>4</contact_time>
  <hands_on_machine_time>5</hands_on_machine_time>
  <id>32a34d51-9347-43ca-8b2d-920f936470bb</id>
  <modified_dateutc>2026-09-16T08:35:42.328Z</modified_dateutc>
  <name>sample string 2</name>
  <resolution_time>6</resolution_time>
  <sales_organization_id>f47983d0-9560-44ce-adad-f1a2e9fe1520</sales_organization_id>
  <sla_coverage_type>sample string 7</sla_coverage_type>
</service_model_sla>